Role Of Consumer Courts In Pursuance Of Consumer Complaints

Role of Consumer Courts in Pursuance of Consumer Complaints



With today’s hard times comes the knowledge and power to consumers that they have a right to the services they take. With this, consumers get more and more aggressive when it comes to their rights that are not sufficed by service providers. Therefore consumer complaints are rampant in the nation.

Indian consumers will no longer accept service and quality that are not up to par with the amount they paid. With these turn of events, one would need to be equipped with the knowledge and know-how as to what consumer courts and consumer forums are all about.

Consumer courts are part of the Indian judiciary system which caters to various consumer grievances and disputes. These courts protect the rights of consumers, and regulate the system so that there are fair prices and treatment of manufacturers to the consumers. This also ensures that the quality of products and services consumers will receive from retailers and businesses.


Look to the Better Business Bureau first when you have a valid complaint. This will help you and me because the BBB can usually get valid complaints resolved fairly, and they do a good job grading their members. This develops a good repository of companies for all of us to use for evaluation purposes.

Many of the other complaint sites have been built just to capture your “copy” so they can go to the top of search engines like Google for free and sell advertising off your content. Yes, this is what they were built to do. They perform no service for us. They don’t resolve anything, nor respond in any way. If you use them for evaluation purposes, you have no idea of the validity of the content, nor do you have an idea of the size of the company (e.g., a small company should have proportionally less complaints than a larger competitor). Competitors often litter these sites too, and there is no identity requirement. They often do not depict a true picture of any company.

According to Montana Attorney General Steve Bullock, “Attorneys general throughout our nation vigorously enforce the laws designed to protect consumers. When consumers have been deceived or treated unfairly by a business, they should contact the attorney general’s office in their state. By filing a complaint with our offices, our staff can work with both consumers and businesses to try to rectify the problem.”

If you believe you have been the victim of a fraud or scam, you should plan to file a complaint with the Attorney General’s office in your state (click here for a list of offices in your state.) Consumers who report unauthorized charges on their credit cards, fraudulent debt reduction services or other financial schemes may not see an immediate resolution to their individual complaint, but may help the Attorney General build a case against scam artists or long running bad practices by businesses. For advice on how to recoup your lost money, you might consider consulting with a consumer law attorney.

Hawaii Attorney General Mark Bennett said, “With the recession and increased foreclosure rates, consumers need to be on high alert. Too many people are being swindled out of their hard-earned money by scam artists.” Attorney General Bennett co-chairs the NAAG Consumer Protection Committee with Attorney General Bullock.

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